Resident Resources

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I need to pay my rent.

Rent payments can be made by ACH, Debit Card, or Credit Card via your resident portal. Your portal can be accessed by clicking “Resident Portal” at the top of our website or visiting the URL directly (https://gmc.twa.rentmanager.com). Personal checks, money orders, or cashier’s checks are accepted in the leasing office or in the rent drop box. Cash is not accepted.

I have a maintenance request.
Maintenance requests are submitted online, through your resident portal. Your portal can be accessed by clicking “Resident Portal” at the top of our website or visiting the URL directly (https://gmc.twa.rentmanager.com). Printed copies of the Maintenance Request form can be found outside of the leasing office if you prefer to fill it out by hand and turn it into a member of the office team. All maintenance requests must be made through the Community Manager or Assistant Manager. They cannot be processed through the Maintenance Team.
I have questions about the screening qualifications.
Our rental criteria for any new applicants can be found here. Our rental criteria for co-signers can be found here.
I need help with an after-hours maintenance emergency.
Our community maintains an Answering Service for after-hours maintenance emergencies. Applicable emergencies are as follows: no hot water or electricity, select appliances not working (fridge, oven, microwave, heating/cooling), floods and security issues (doors not latching, locking, shutting). Lockouts are not considered emergencies.

Sound Telecom (after-hours answering service): (800) 208-1751

After hours non-emergency maintenance requests can be submitted online by clicking “Resident Portal,” or visiting the URL directly (https://gmc.twa.rentmanager.com).

I need to add/remove a roommate.

If you need to add or remove a roommate, our team can help! Removing roommates will require that you fill out an Addendum to Add/Remove a Roommate. All residents, including the roommate being requested to be removed, must sign the document. Upon signature, the roommate will be removed from the Lease Agreement. However, we do not split or return any of the security deposit at that time. The remaining occupant(s) must still financially qualify for the apartment and may be asked to provide new proof of income for verification.

Adding roommates will require that you fill out a Rental Application, pay an Application Fee, and complete an Addendum to Add/Remove a Roommate upon the application approval. All residents, including the roommate being requested to be added, must sign the document. Upon signature, the roommate will be added to the Lease Agreement. If the approved security deposit of the new roommate is higher than what the household initially paid, the household may be asked to provide the difference.

Please contact our office team to start either of these processes.

I am interested in transferring apartments.

The ability to transfer apartments is subject to availability, resident standing, and the agreement to sign a new, 12-month lease. Transfer requests in the middle of a lease term must be approved and are typically only permitted for a change in occupants, serious life changes, or another circumstance discussed between our team and your household. Please contact our office team to discuss what this process would look like for you and your household.

I need to give notice.

We are sorry to see you leave the community but are here to make the process as easy as possible! To give proper notice, please provide your notice to vacate in written form via email or letter to the office. You will be asked to sign a formal Notice to Vacate form which will illustrate rent charges for your final month. In order to process your notice, we will need your anticipated move out date and a forwarding address to send your final accounting.

When will I find out what my renewal rate with be?

Renewal offers are sent no later than 91 days before the end of your current lease term. This offer will be posted to your door and mailed to your address via First Class Mail.

I am getting ready to move out, what do I need to do?

To complete your move out, please make sure all items are removed from your home. Each apartment home is professionally cleaned upon turnover, so please do not worry about hiring someone to do it prior to turning in keys as it will not change your potential refund/charges. Charges may be added if there is excessive uncleanliness left behind, which is determined by the professional cleaning company. Once you are finished moving out, keys should be left wherever you coordinate with our office team. Thank you for choosing Devonshire Manor!

I would like to add a pet to my household.

No problem! Stevens Creek is a 100% pet friendly community with no breed or size restrictions for dogs. We have a maximum of 2 pets per household. Have any questions on what types of pets are allowed? Want to get started on adding a furry friend to your home? Reach out to our team and we can help!

When will I get my security deposit back?

Final accounting is sent within 30 days of your move out. This document and any potential charges or refunds will be sent to your forwarding address. It is your responsibility to ensure our team has an accurate forwarding address on file before you turn in keys. If one is not provided, it will be sent to your address on file during your tenancy within our community.

I would like to give feedback.

The Stevens Creek team values all types of feedback! Please visit here to provide our team with direct feedback and have the opportunity to leave a review.

I have a different question.

We are here to help! Please feel free to contact our team via email, phone call, or stop by our office during our office hours. Full contact information for our community can be found here.